Shipping & Return Policies

Shipping Information

Standard Shipping

Total delivery time for customers in the United States, including processing and carrier transit time, is 5-15 business days (excluding holidays, weekends). Shipping is free within the United States. Shipments are sent with no signature required via USPS, unless requested otherwise by the customer, for an additional fee. Below are the shipping and handling charges for Canada addresses. For all other international orders please contact Steve Klein at or call 703-326-1191. The SNMMI is not responsible for any country duty or tax that maybe due at the time of delivery.

Order Amount Standard Shipping: Canada Rates
$1.00-$50.00 $23.00
$50.01-$99.99 $26.00
$100.00-$200.99 $31.00
$100.01-$300 $39.25
$300.01 or More

15% of Total Order

Expedited Shipping (U.S. Only)

Expedited shipping is available through UPS for customers in the United States for an additional fee based on the order size and shipping speed. Please contact Steve Klein at or call 703-326-1191 to request an order with expedited shipping.  

International Shipping

For all international orders please contact Steve Klein at or call 703-326-1191. Total delivery time for international orders, including processing and carrier transit time is approximately 15-25 business days (excluding holidays).  

SNMMI Return Policy

Returns are accepted within 30 days from the shipped date and we will issue a refund via your original form of payment. Items must be returned in their original condition. Please ship your return items to the following address with a copy of the original receipt included. We are not responsible for lost return/exchange packages.

Attn: Returns
1850 Samuel Morse Drive
Reston, VA 20190


Please note that refunds/exchanges will only be made for the merchandise value of the returned goods received. No refund/credit will be given for shipping costs or duties and taxes. Please allow two to three weeks for us to process your return. Allow up to two credit card billing cycles for the credit to appear on your statement.

Damaged, Defective, or Wrong Item(s) Shipped

Please contact Steve Klein at 703-326-1191 if you received damaged, defective, or the wrong item(s). SNMMI requests that these items be returned to SNMMI and a replacement will be sent.

Contact Us

For questions regarding an order, please contact Steve Klein at 703-326-1191 or email