Shipping & Return Policies

Shipping Information

Standard Shipping (US & Canada)

Total delivery time for customers in the US and Canada, including processing and carrier transit time, is 3-10 business days (excluding holidays). Packages are sent with no signature required, unless requested otherwise by the customer. Below are the shipping and handling charges for US/Canada addresses. Please note: Orders placed after 1:00 pm ET will be processed the following business day.

Order Amount Standard Shipping: US & Canada Rates
$0-50 $7.50
$50.01-$75 $9.80
$75.01-$100 $12.10
$100.01-$300 $17.25
$300.01 or More

6% of Total Order

Expedited Shipping (US & Canada Only)

Expedited shipping is available through UPS for customers in the US or Canada for an additional fee based on the order size and shipping speed. Please contact SNMMI Member Services at (703) 326-1186 to request an order with express shipping.  

International Shipping

Total delivery time for international orders, including processing and carrier transit time is approximately 15-25 business days (excluding holidays).  

SNMMI Return Policy

Returns are accepted within 30 days from the shipped date and we will issue a refund via your original form of payment. Items must be returned in their original condition. Please ship your return items to the following address with a copy of the original receipt included. We are not responsible for lost return/exchange packages.

Attn: Returns
1850 Samuel Morse Drive
Reston, VA 20190
(703) 708-9000


Please note that refunds/exchanges will only be made for the merchandise value of the returned goods received. No refund/credit will be given for shipping costs or duties and taxes. Please allow two to three weeks for us to process your return. Allow up to two credit card billing cycles for the credit to appear on your statement.

Damaged, Defective, or Wrong Item(s) Shipped

Please contact SNMMI Member Services at 1-800-513-6853 or (703) 326-1186 if you received damaged, defective, or the wrong item(s). SNMMI requests that these items be returned to SNMMI and a replacement will be sent.

Contact Us

For questions regarding an order, please contact SNMMI Member services at 1-800-513-6853 or email